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Smoky Mountain Lodge Guest Reviews

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7 Bedroom, 7 Bath, Sleeps 17, Cabin Rental
with 3 level cabin, 6 king beds, 1 queen bed, bbq grill, deck, electric fireplace, game room, hot tub, wifi internet, jetted tub, theater room, resort pool, resort view, non smoking, washer/dryer
Overall Rating: 9.3 / 10

1 of 55 Guest Review

Guest Rating: 8.2
Amy S.Thaxton, MS
Stayed on 03/08/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 2
Check In: 10
Value: 10
Comfort: 5
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
We enjoyed our stay for the most part. The house however needs to be cleaned. The floors were sticky, so much so we were going to mop them but there was no broom or mop to be found. Spider webs and hair in the bedrooms and bathrooms. Doorknobs falling off, broken blinds, and a chirping smoke detector. The grill that is mentioned is no bigger than one at a campsite. For a cabin that sleeps 17 it would take all day to grill on that thing. The couch and some of the mattresses have seen their better days. The cabin definitely needs some tlc. I would book with the company again, they were great.

2 of 55 Guest Review

Guest Rating: 9.3
Kelly B.Gastonia, NC
Stayed on 09/21/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

3 of 55 Guest Review

Guest Rating: 8.9
Charles J.Fayetteville, NC
Stayed on 07/29/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 5
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The amenities said there was a gas grill, there was an empty propane tank on the back deck, but no grill. I ended up buying a charcoal grill. There was one out front, but only big enough for about half a dozen burgers, for a house that sleeps 17. The sofas and the matresses were absolutely past thier end of life. Very uncomfortable! When we arrived one of the kitchen cabinet doors was broken off and in the floor. Once identified the maintenance team repaired it the next day. Parking was a little tight for 5 cars, and sharing with the property next door. If the mattresses and sofas were replaced this would be very nice stay. The staff at Cabins USA were very friendly and responsive!

4 of 55 Guest Review

Guest Rating: 8.7
Ashley G.Newport, MI
Stayed on 07/17/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 8
Value: 10
Comfort: 6
Check Out: 8
Amenities: 10
Location: 5
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
It was very clean and had large open spaces. I would say the only draw back it that you can not tell how close it is to other cabins in the pictures. We did not mind because we wanted cabins close together when booking, so for us it was perfect.

5 of 55 Guest Review

Guest Rating: 8.8
Kenneth T.Indianapolis, IN
Stayed on 04/23/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
Cabin USA is the best place to rent a cabin from,however this particular cabin was not as expected, door knobs missing off doors, old couches made it hard to relax, and old worn out mattress. The company itself is top of the line, and I have 3 more schedule visits and will be using Cabin USA.

6 of 55 Guest Review

Guest Rating: 9.6
Sharon T.Lake View, SC
Stayed on 04/09/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had some small issues easy fixes maintenance was there on check in night and was suppose to return to fix the small issues but never returned we just adjusted. The cabin needs deep cleaning wall above my bed full of dust and spider webs all in cabin other than that it was a nice cabin would stay again.

7 of 55 Guest Review

Guest Rating: 9.5
Danita W.Chicago, IL
Stayed on 01/20/2023
Ratings:
Booking: 10
Staff: 5
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This place was great my friends and myself enjoyed our Tennessee visit beds comfortable everything was stocked key code worked however the grill was smaller than expected and we didn't get chance to Enjoy Hot Tub for it wouldn't heat up and the heated swimming pool wasn't available other than that this was Great trip we Loved the Cabin

8 of 55 Guest Review

Guest Rating: 6.8
Nicole/shane H.Starr, SC
Stayed on 01/12/2023
Ratings:
Booking: 9
Staff: 7
Cleanliness: 4
Check In: 9
Value: 4
Comfort: 5
Check Out: 9
Amenities: 4
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
I am not pleased with this stay. We had to call the office 3x to get our trash picked up and it was never picked up and still had the trash bins full even at check out. When we arrived there was marjiuana left on the nightstands in a bedroom which made us very mad. Upon arrival there was plenty of bath towels in the bathrooms but out of a 7 bedroom/7.5 bath cabin there was only 2 bath wash rags for 17 people to use. I called the office asking for more wash rags and hand towels and none was ever brought out after asking 2 different times. This cabin has to share parking with another cabin and for a 7 bedroom cabin that sleeps 17 people, it only has room for 3-4 cars if the other cabin is vacant. So parking was an issue as well. The HOT TUB had a very bad odor to it and wasnt clean at all. The pictures show a airhockey table and it is NOT at the cabin. We have stayed in several other cabins through CabinsUSA but this cabin was NOT the best cabin and we were disappointed. Will never stay at this cabin again.

9 of 55 Guest Review

Guest Rating: 9.7
Steve D.Pikeville, TN
Stayed on 12/18/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

10 of 55 Guest Review

Guest Rating: 10
Aubree H.Pulaski, TN
Stayed on 12/15/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was very beautiful and spacious. Perfect location. Not too far from the main road, but still far up enough to get a good view. Only downside is my family went in December for Christmas and there were no Christmas decorations. Normally when we go at this time of year, our cabin is decorated. And we rode by so many cabins with trees in the windows. Overall, we really enjoyed our stay.

11 of 55 Guest Review

Guest Rating: 8.3
Timothy D.Springboro, OH
Stayed on 10/20/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 7
Comfort: 6
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Windows have not been cleaned for years, cobwebs all over
Termites
Noted a couple of roaches in kitchen
Photos online represented a newer cabin when actually it was much older
we found Roku Tv hard to navigate
parking lot was inadequate for number of guests allowed-we had to share it with people in next cabin
outside grill was inadequate to grill anything for our large group-more like a campsite grill for two

12 of 55 Guest Review

Guest Rating: 9.6
Penny W.Trinity, AL
Stayed on 10/05/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This is a 7 bedroom cabin, the seating in the den area was not enough for our large group. Same with the deck chairs only 4 and we had a large group. Other than that everything was good.

13 of 55 Guest Review

Guest Rating: 10
Sarah C.Middlesboro, KY
Stayed on 09/30/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Perfect for my wedding party! Loved it will use you all again!

14 of 55 Guest Review

Guest Rating: 10
Frances J.Tallahassee, FL
Stayed on 06/02/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

15 of 55 Guest Review

Guest Rating: 9.7
Darlene C.New Haven, KY
Stayed on 04/21/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The size was perfect for our group of 16. There were a few things that needed to be fixed, like the lights in the hot tub and only 1 game out of the 3 in the basement worked. Otherwise our stay was perfect.

16 of 55 Guest Review

Guest Rating: 9.5
Pamela S.French Lick, IN
Stayed on 04/17/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
All 12 of us agreed it is a wonderful value r/t cost. We appreciate the location. I espescially like that each bedroom has its own bathroom. We were concerned that we couldn't turn the hot tub off. We did so by using the breaker. Like other reviewers have said, it could use deep cleaning. Two of the arcade games didn't work. Over all ,we were well pleased and would stay there again.

17 of 55 Guest Review

Guest Rating: 9.5
Princess T.Aiken, SC
Stayed on 02/18/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Nice cabin..
Could've used a little more cleaning prior to check in, downstairs. Downstairs was very cold and would not heat. We could not use tv downstair in one bedroom, movie theater tv would not connect to WiFi, and shower in downstairs bath would not drain. Ine of the jacuzzi in upstairs bath leaked into bed downstairs. Overall, nice cabin and would consider renting again.

18 of 55 Guest Review

Guest Rating: 10
Rashaad P.Antioch, TN
Stayed on 01/20/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This place exceeded all my expectations. It was super clean, love the open area in the living room. Kitchen had plenty of space. It was my first time certainly not my last.

19 of 55 Guest Review

Guest Rating: 9.9
Linda W.Gurley, AL
Stayed on 12/26/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed very much. Would definitely stay at this cabin again!

20 of 55 Guest Review

Guest Rating: 10
Kimbley D.Petal, MS
Stayed on 12/17/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
There was 12 of us that stayed in the cabin and we loved it. Lots of room for every and more. Add all we needed and the location was perfect. We definitely will be staying there in the future again.

21 of 55 Guest Review

Guest Rating: 8.4
Keela S.South Shore, KY
Stayed on 12/09/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 6
Comfort: 8
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
The cabin was nice. But could have used a deep clean. Had a few issues with the lower floor staying cold unless you kept the heat up so much that you roasted on the main level. Upper bathroom sink drained slowly. The only can opener was electric and it was missing the top part or and no baking dish . I know some of these things are minor inconveniences. Overall we did enjoy our stay and the proximity to town was nice. And it was a easy drive. Plenty of parking.

22 of 55 Guest Review

Guest Rating: 8.3
Abrian C.Talladega, AL
Stayed on 11/27/2021
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 9
Value: 7
Comfort: 6
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Bed upstairs right bedroom had the biggest dip in the mattress.The downstairs was ice cold in order to warm it up you got to burn up upstairs.The fireplace downstairs didnt work,maintenance said they had to contact the company.Also l had read a review before l book about the fireplace so its been broken for a while.
Overall we had a wonderful time and the cabin was really nice.Please make these corrections because these things made me feel we didnt get our monies worth.

23 of 55 Guest Review

Guest Rating: 9.4
Mary A.Kenner, LA
Stayed on 10/24/2021
Ratings:
Booking: 8
Staff: 8
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Our family absolutely loved this location and the cabin was amazing. We did have one concern and that was prior to our arrival the trash from the previous guest was left outside in a pile. It usually wouldn't bother us but there were over 10 bags of trash just sitting there. It took three days before somebody finally came and removed the trash, and by then the animals had dug through it and we had trash everywhere in front of the house.
However with Covid going on and all of the weather issues across the country I think that the staff did the best that they could. The cabin was clean, well-stocked, and had a lot of perks such as the games downstairs for the kids to play. We would suggest better TV reception for local channels, and a bigger barbecue grill, as the grill they have was not big enough for 13 people. We will definitely book again and try to get the same cabin.

24 of 55 Guest Review

Guest Rating: 9.2
Bob R.Canton, GA
Stayed on 09/20/2021
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Great overall. One of the queen beds was broke, had to have maintenance guy come out. He came right out but was not able to fix. We laid the box springs and mattress on the floor and it worked great.
No yard but we enjoyed anyway. .

25 of 55 Guest Review

Guest Rating: 7.7
Jordan C.Louisville, KY
Stayed on 07/08/2021
Ratings:
Booking: 9
Staff: 8
Cleanliness: 8
Check In: 9
Value: 7
Comfort: 5
Check Out: 8
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
Some of the furnishings are in need of replacement such as the couches and pillows. Air hockey was in bad condition as well as the theatre chairs. Bed mattresses need attention. Internet didnt work half the time and some tvs did not have cable working in the room.

26 of 55 Guest Review

Guest Rating: 9.0
Ruthie G.Conway, AR
Stayed on 12/22/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
First, the staff is amazing and very helpful. The cabin is very nice but it is desperate need of a deep cleaning and repairs. I was very happy that we did not have issues with keeping the bottom floor warm. Also, all the beds were very comfortable. We were disappointed that the kitchen cabinets kept falling in on themselves. Also, we could not use the theatre because 2 of the chairs were broken. Otherwise,it is a very nice cabin.

27 of 55 Guest Review

Guest Rating: 9.4
Gary C.La Plata, MD
Stayed on 10/25/2020
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

28 of 55 Guest Review

Guest Rating: 8.8
Chrystal H.Kenner, LA
Stayed on 09/30/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
From start to finish everything was great although some minor work is need on the cabin and furniture I enjoy every bit and it so close to everything

29 of 55 Guest Review

Guest Rating: 9.9
Katrice R.Indianapolis, IN
Stayed on 08/08/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

30 of 55 Guest Review

Guest Rating: 9.2
Breanna C.Auburn, AL
Stayed on 06/25/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8

31 of 55 Guest Review

Guest Rating: 8.6
Elgin .Suwanee, GA
Stayed on 05/14/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 8
Value: 9
Comfort: 9
Check Out: 9
Amenities: 8
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
Small issues - key pad batteries drained upon arrival. Could not use wi-fi inside the unit (no posted wi-fi identifier or code). Have been coming to the area at least once/year for the past 12+ years; staying in different cabins. This unit is closer to the parkway. Very spacious.

32 of 55 Guest Review

Guest Rating: 9.5
Ashley B.Melbourne, FL
Stayed on 03/12/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 7
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin met our needs, was just as described, and depicted in pictures. The location was in the center of everything. The only cons to the cabin Is there were a few very loose slats next to the jacuzzi and the beds were old. Most beds were worn out so much they had a valley going down the center. Some beds frames were not big enough for the mattress and my daughter fell off the bed in the middle of the night. The beds were comparable to an oversized pullout couch. I did love that every bedroom Had it’s own bathroom and a table big enough to fit at least 15 people. There was plenty of living space and room for everyone to move. I would recommend And use CABINSUSA in the future. Hopefully they invest in new beds.

33 of 55 Guest Review

Guest Rating: 8.9
Carla P.Higdon, AL
Stayed on 01/24/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 7
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
For the most part, we loved Smokey Mountain Lodge. It was a great location and we had plenty of room.
There were a few concerns. One of the Jacuzzis upstairs leaked, the dishwasher top rack was broken, several of the tv's would not play cable and the basement was extremely cold. When we finally found a way to heat it, it threw a breaker.
Upon arriving, we had a smoke alarm that was beeping, but we called maintenance and they promptly came and changed it.
I know all of these things have to brought to your attention for you to be able to address them.
We really enjoyed our time and check-in, checkout, and all correspondence was very easy.

34 of 55 Guest Review

Guest Rating: 10
Neil D.Orlando, FL
Stayed on 01/02/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a good time and had no issues. The cabin is easy accessible and close to attractions.

35 of 55 Guest Review

Guest Rating: 9.5
Kayla S.Anderson, SC
Stayed on 11/07/2019
Ratings:
Booking: 10
Staff: 8
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

36 of 55 Guest Review

Guest Rating: 8.5
Shelley C.New Braunfels, TX
Stayed on 07/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 6
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
The CabinsUSA staff were very responsive to questions and friendly. The cabin is in a great location. Very close to both Publix and Kroger as well the main street of Pigeon Forge. I personally feel like the cabin could use a deep cleaning. The rug, the curtains, cob webs in the corners of places, the windows. The furniture is banged up and the beds are not great. Several of the beds were squeaky and dip in the middle. You can tell this cabin has been utilized a lot. Maybe time to invest in a few new items. I would definitely use CabinsUSA again.

37 of 55 Guest Review

Guest Rating: 9.7
Kewis P.Rose Hill, MS
Stayed on 06/28/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 9
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

38 of 55 Guest Review

Guest Rating: 9.0
Lynn T.Troy, AL
Stayed on 04/29/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The downstairs was very very cold. There were 2 heaters in the cabin but when you plugged them into the wall it flips the breaker. The fireplace didn’t work so we had to use a lot of blankets.
There needs to be a way to keep it at a moderate temperature.
Other than that we really enjoyed our stay.

39 of 55 Guest Review

Guest Rating: 9.0
Karen D.Pod , NC
Stayed on 04/18/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Our family enjoyed our stay at Smokey Mountain Lodge. We were very comfortable and loved that it was so convenient to all the attractions and shopping.
It really was just minutes away and easy access.
The only issues we had was with the trash pick up
And the carpet seemed to be in need of cleaning
Or possibly even replaced, but I would definitely
Consider booking this cabin again. We have booked with Cabins USA in the past and will definitely use them again.

40 of 55 Guest Review

Guest Rating: 8.7
Wes M.Paris, KY
Stayed on 03/01/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 6
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8

41 of 55 Guest Review

Guest Rating: 9.5
James T.Murfreesboro, TN
Stayed on 02/02/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

42 of 55 Guest Review

Guest Rating: 9.6
Brittany P.Soso, MS
Stayed on 11/17/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 6
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was amazing. Super easy roads to get to it and so close to the main strip. The only two problems I had were tiny. 1-ladybugs were EVERYWHERE but you can’t help that 2-the downstairs didn’t have a thermostat that we could find. So the night it got down in the 20s we froze downstairs. Other than that the cabin was super clean and I would totally recommend it.

43 of 55 Guest Review

Guest Rating: 8.7
Iris O.Nashville, TN
Stayed on 11/02/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 6
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
I would suggest better quality dish washing liquid. The walls are very thin where you can hear in different rooms. More pots (not skillets) are needed.

44 of 55 Guest Review

Guest Rating: 9.7
Johnny C.Troy, AL
Stayed on 10/29/2018
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was great. The only problem I had was the heat downstairs. There are 3 bedrooms downstairs and they all were cold. Other than that there were 13 of us stayed in this cabin and we had a great time fellowshipping. We even had a devotion in the theater room. I am now planning a sister trip in the spring.

45 of 55 Guest Review

Guest Rating: 10
Anthony M.Marietta, GA
Stayed on 10/11/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The staff was helpful and professional. The cabin is amazing plenty of room for everyone. This location can not be beat, only 5 mins down the hill from downtown Pigeon Forge. I can not wait to Book location again for next year.

46 of 55 Guest Review

Guest Rating: 9.7
Truman W.Iuka, MS
Stayed on 09/17/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7

47 of 55 Guest Review

Guest Rating: 10
Rebecca J.Clinton, SC
Stayed on 09/13/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Everything was very nice, plenty of room in the cabin my family and i enjoy it so much. I will definitely book tnis cabin again.

48 of 55 Guest Review

Guest Rating: 9.1
Joy Y.Cleveland, TN
Stayed on 07/13/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabins USA has an easy express check-in and check-out process that works great- no hassle & great directions/instructions. There were 16 of us in this cabin. The rooms were nice and the kitchen area and living area are very accommodating. Some of our group used the theater room to watch a movie which was a nice touch There were a few minor things-such as missing lightbulbs and a stopped up shower drained. We called maintenance (on a Saturday ) and they sent someone to fix the issues quickly. The parking is shared with the cabin beside of us. They had a big van for their group and we had seven vehicles. I was worried that we wouldn't have enough parking, but we did and there was no problem parking. The location is great and you can easily get on the Parkway and go to any of the local attractions & restaurants.
Great cabin for a family reunion!!!

49 of 55 Guest Review

Guest Rating: 10
Kentrell W.Grand Blanc, MI
Stayed on 07/02/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

50 of 55 Guest Review

Guest Rating: 8.7
Jonathan W.Sumrall, MS
Stayed on 05/28/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 6
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We LOVED this cabin and the location of this cabin! It was nice an clean! AC worked awesome for such a huge place! The only complaint was that there were no TVs in any rooms except the two rooms upstairs and the beds downstairs were very hard and squeaked every time you moved!!! But other than that it was an awesome experience!
Company Response:
Thank you so much for your kind words, Jonathan! We're glad you enjoyed your stay with us in the Smokies. The cabin has been updated and now has a tv in every room besides the bunkbed room! We hope you will come visit us again in the near future.

51 of 55 Guest Review

Guest Rating: 9.5
Reginald &.Suffolk, VA
Stayed on 05/14/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The Cabin stay was nice. Only problems we had were Wi-Fi didn't work the first three days. A smoke detector Chirped for the last three days up stairs. The Bedrooms down stairs didn't have TV's . The Dvd in the threater room didn't work. Other then that it was pretty nice. Parking was a challenge when the other cabin next door was occupy on Friday. They had 5 cars we had 4 cars.

52 of 55 Guest Review

Guest Rating: 8.5
Carol A.Abingdon, VA
Stayed on 01/26/2018
Ratings:
Booking: 8
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 8
Check Out: 10
Amenities: 4
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin is your typical large group cabin it has a nice long table that others do not have. There was a large crack between the boards behind the tv in the theater room that you can see daylight from outside. This could be an issue when the tempature dips low. Our stay was good except for the hot tub not working. Maintenance came out late the night of check in but could not solve the issue. They had to request professional services for the problem so we did not get to enjoy the hot tub on our stay but Cabins USA did refund the amenity amount. The cabin is very close to the parkway, but in a very hiily setting that would not have been pleasant to get to if the weather had been snowy.

53 of 55 Guest Review

Guest Rating: 9.5
Kathy W.Sparta, TN
Stayed on 12/08/2017
Ratings:
Booking: 9
Staff: 10
Cleanliness: 9
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin was awesome, only problem was it was three levels and bottom level was hard to heat. But had a wonderful time and was two min. From down town pigeon forge .. Good roads to the cabin. Will will return.

54 of 55 Guest Review

Guest Rating: 9.7
Margie I.Lake Saint Louis, MO
Stayed on 11/08/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a fantastic time at the Smoky Mountain Lodge. It easily fit our configuration of guests.
They children, all adults, love the time cooking together in the kitchen and grilling food outdoors.
We look forward to staying in the area in the future.

55 of 55 Guest Review

Guest Rating: 10
Kathy S.Columbia, SC
Stayed on 09/21/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I would really like for you'll and the property owner to no that it was the greatest time we had there. It was beautiful and kept very well. I would really love to book it again next year if available. Thanks again for a great birthday vacation amazing.

Book My Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

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Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

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Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

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This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

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For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

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If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

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Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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