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Big Bear Guest Reviews

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3 Bedroom, 2 Bath, Sleeps 6, Cabin Rental
with 1 level cabin, 2 king beds, 1 queen bed, bbq grill, gas fireplace, hot tub, wifi internet, pool table, wooded view, private, non smoking, washer/dryer
Overall Rating: 9.1 / 10

1 of 61 Guest Review

Guest Rating: 9.3
Paul C.Chandler, IN
Stayed on 03/11/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We enjoyed our stay at big Bear. It has a wonderful view, and all the amenities you could ever want in a cabin. it was just a short drive from town, but the distance made it very peaceful and quiet.

2 of 61 Guest Review

Guest Rating: 9.5
Chase R.Gilbertown, AL
Stayed on 12/29/2023
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Beautiful cabin with wonderful views. We would for sure stay here again. Only downfall we had was the access to the cabin. Definitely best to have a SUV or truck and not a low to the ground vehicle. Our minivan kept dragging bottom and spinning tires due to all the loose gravel on the road. The road needs to be grated and smoothed for easier access.

3 of 61 Guest Review

Guest Rating: 10
Tammy A.Morganton, NC
Stayed on 10/16/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
great company to stay at any of there locations!

4 of 61 Guest Review

Guest Rating: 9.7
Misty L.Strawberry Plains, TN
Stayed on 12/30/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We love big bear and will most definitely book it again the cabin was very nice .

5 of 61 Guest Review

Guest Rating: 10
Roger S.Summerville, GA
Stayed on 10/15/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We love using cabins usa staff is always friendly and always love our cabins. Big bear is our favorite so far. Can't wait until our next vacation. Thank y'all

6 of 61 Guest Review

Guest Rating: 10
Amanda G.Smith's Grove, KY
Stayed on 08/26/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Absolutely loved our stay at this cabin! Perfect location to everything you want! The only improvement I would recommend is taking better care of the road up to the cabin. It was a very rough drive and could damage smaller vehicles. We had no problem in our truck, but I would not want to bring a small car up there. But if you have a suv or bigger, you should be fine. If you like great views and privacy, but still want to be close to all activities, this is a perfect choice!

7 of 61 Guest Review

Guest Rating: 8.8
Emma S.Mt Sterling, OH
Stayed on 05/22/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
We enjoyed our stay and the view. The cabin could use some updates, bigger TV in LR, kitchen table. The outside could use some cleaning and the hot tub had so many bubbles it was like someone put bubble bath or soap kn it.

8 of 61 Guest Review

Guest Rating: 9.0
Vanessa H.Estill Springs, TN
Stayed on 05/05/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 10
Would Recommend Property: 9

9 of 61 Guest Review

Guest Rating: 9.8
Sarabeth M.Rochester, MA
Stayed on 04/18/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We were beyond thrilled with our time at Big Bear. It is incredibly private, scenic, and well kept. We did not have any of the issues that some of the previous reviews mentioned. The hot tub worked perfectly for our entire 5 day stay and we used it a lot. The cabin was very clean, and I am pretty particular. The location is great; you can access both Pigeon Forge and Gatlinburg. I highly recommend Big Bear.

10 of 61 Guest Review

Guest Rating: 8.7
Dan H.Charlottesville, VA
Stayed on 10/17/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
Great location for those looking to be close to dollywood, gatlingburg, and the smokies but not stay right in the middle of the bustle.
Pros - view, location, perfect cabin for those looking for 3 bedrooms, Cabins USA was super easy to deal with, hot tub worked which apparently is something others complained about
Cons - no wifi and minimal cell signal (as advertised but come on, no wifi, really?), dirty floors (not visibly dirty but without socks the floor blackened my feet and with white socks it was even more noticeable, really could use a wet swiffer on all the floors), road (the unpaved road and driveway badly needs to be re-graded as it has numerous ruts, I would not take a sedan or coupe vehicle up there, only an SUV or truck as you need clearance to clear the ruts), one of the guest bedrooms had a missing electrical cover which is a big hazard - our kids were old enough to know not to touch it but that really needs to get fixed

11 of 61 Guest Review

Guest Rating: 10
Megan S.Derry, PA
Stayed on 08/07/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I absolutely loved the area and the house. The staff was amazing. We had to call about a hot tub issue and they didn't hesitate, someone was there the very next day. (We had the issue at midnight so waiting till the next wasn't an issue at all). I just think though for the advertising on this house that they would take off that there is WiFi considering there is not and cell service is in and out up there at the house. Other than that I had no problem at all and enjoyed the week we spent at big bear. We had 2 bear a raccoon, a couple salamanders, and stray cat come visit at the house too which was the cherry on top of our vacation!

12 of 61 Guest Review

Guest Rating: 8.2
Mildred T.Rarden, OH
Stayed on 07/24/2021
Ratings:
Booking: 8
Staff: 9
Cleanliness: 7
Check In: 8
Value: 8
Comfort: 8
Check Out: 8
Amenities: 7
Location: 9
Would Recommend Company: 8
Would Recommend Property: 10
Guest Comments:
Love the secluded cabin, however the gravel road to the cabin needs alot of work. The cabin itself was nice and private and had plenty of wildlife to watch from the porch. We where even lucky enough to see a bear.

13 of 61 Guest Review

Guest Rating: 8.3
Whitney B.Lafollette, TN
Stayed on 07/01/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 3
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 5
Location: 5
Would Recommend Company: 10
Would Recommend Property: 10

14 of 61 Guest Review

Guest Rating: 9.1
Jason J.Collins, MS
Stayed on 06/06/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 6
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was secluded but easy to get to local attractions. Our stay was wonderful, the beds were comfortable, and the outside deck was nice to relax on. The only complaints that we have is that the hot tub did not heat properly, the driveway to the cabin needs maintenance due to rain, and the cabin needs to be deep cleaned "very dusty". We will definitely stay at this cabin and with this company again.

15 of 61 Guest Review

Guest Rating: 9.5
Jimmy A.Nashville, TN
Stayed on 04/29/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 4
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a beautiful view. The cabin was very nice and clean. The drive to Pigeon Forge was good. We enjoyed it all except the hot tub. We were looking forward to sitting and relaxing in it. It was not working. We called and they were going to send someone to look at it on Friday, no one showed up. I called on Friday night. They sent a really nice man on Saturday morning. He tried to fix it but he was unable to. The hot tub was an amenity that we were looking forward to. Other that that we had a great time.

16 of 61 Guest Review

Guest Rating: 8.2
Sarah M.Covington, VA
Stayed on 04/08/2021
Ratings:
Booking: 10
Staff: 8
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 8
Would Recommend Property: 7
Guest Comments:
The booking, express check in and check out is amazing. The cabin itself is beautiful it could use some new furniture and decor. The kitchen table is leaning, door was off of the closet, if you went to open a drawer a knob would fall off. The floor plan isn't correct that your given there is no futon upstairs and there is no jacuzzi tub in the master King. Its very misleading on Cabin Usa. The hot tub did not work the whole trip. Called the office said they would send maintenance up and still not fixed. Overall, we enjoyed Tennessee and the time we spend with family.

17 of 61 Guest Review

Guest Rating: 7.5
Lakeshia M.Charlotte, NC
Stayed on 12/17/2020
Ratings:
Booking: 7
Staff: 8
Cleanliness: 5
Check In: 9
Value: 8
Comfort: 8
Check Out: 10
Amenities: 5
Location: 5
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
It was an Amazing experience! I just think for up and coming reservations, the jacuzzi should have been warmed up prior to arrival. Otherwise it was a nice cabin for a small intimate group

18 of 61 Guest Review

Guest Rating: 8.9
Diane S.Reedsville, WI
Stayed on 10/21/2020
Ratings:
Booking: 10
Staff: 6
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Cabin was at the top of a steep gravel hill. Hard to access without 4 wheel drive. Inside the cabin was gorgeous as was the view. The main bathroom floor was pretty dirty and it took a bit to know to turn the water heater on to get hot water. There was no broom available but a dustpan.
I called the reception area to discuss a different issue and was answered rather rudely then sent to voicemail and the call was not returned.
Other than these few issues it was an amazing experience. It was great that when my kids got sick of each other they all went to their own rooms. Also taught my youngest how to play dominoes and pool in the game room

19 of 61 Guest Review

Guest Rating: 10
Peggy D.Vinton, VA
Stayed on 09/25/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We loved our cabin. The only problem that we had was the beds they were to loud. You guys may need to get some new ones. The refrigerator doesn't make any ice. The kitchen sink also leaked behind the faucet on the counter but it wasn't a big deal we cleaned it up when it did it. On the other hand the cabin was very clean and awesome no other problems we loved it!!!!!!!!!!!!!!

20 of 61 Guest Review

Guest Rating: 7.5
Marina A.Chattanooga, TN
Stayed on 08/28/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 5
Comfort: 4
Check Out: 10
Amenities: 5
Location: 9
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Big Bear very nice and private cabin on the outside but inside not very. I can say it needs a lot of TLC the bathroom shower curtain were very dirty and moldy the toilets were not too clean. The beds were very squeaky although comfy, the hot tub was cold and couldn't get it to the right temperature. It can easily use some pest control there were spiders everywhere inside on the deck and windows. If all this is taken care of I would love to come back and stay here again. I have always rented from USA Cabins for past 5 years and would like to continue.

21 of 61 Guest Review

Guest Rating: 7.4
Christopher A.Louisville, KY
Stayed on 07/18/2020
Ratings:
Booking: 8
Staff: 7
Cleanliness: 7
Check In: 8
Value: 5
Comfort: 8
Check Out: 8
Amenities: 5
Location: 8
Would Recommend Company: 8
Would Recommend Property: 9

22 of 61 Guest Review

Guest Rating: 9.7
Paula W.Gilmer, TX
Stayed on 07/07/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Beautiful place, easy check in and out. Be careful, bears ventured up to our cabin 2 different days, which I found really exciting 😀. View was just gorgeous. Perfect location, our only problem was the steep rocky driveway. We were driving a 2019 traverse and 2 different times didn't think we were gonna make it up. Best to not come in on your first night after dark.

23 of 61 Guest Review

Guest Rating: 9.4
Jimmy P.Carthage, TX
Stayed on 06/22/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 6
Value: 10
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Big Bear Cabin was absolutely perfect. We had no neighbors on our road so it was nice having privacy. The view from Big Bear cabin was beautiful and perfect. Our first day we had a bear visit but he moved along quickly once he saw us. We did run out of toilet paper, but with COVID I understand. Also the check in process took a long time, about 30/45 minutes and it was very cramped inside with lots of people waiting. We could not express check in due to paying cash, we also had to go back the next day to receive our receipt because they were out of paper. The staff were very accommodating and polite. Check out is very simple, with just a text and we were gone! Thank you so much, we had a wonderful vacation from Texas!

24 of 61 Guest Review

Guest Rating: 8.8
Brittany C.North Port, FL
Stayed on 05/21/2020
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 5
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Recommendation WIFI for the future.

25 of 61 Guest Review

Guest Rating: 8.6
James L.Jacksonville, FL
Stayed on 12/23/2019
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 7
Value: 9
Comfort: 8
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
PROS-Cabin location is great with very nice views. It's quiet, spacious and accommodating.

CONS-NO WIFI - c'mon people, this is 2019, soon to be 2020. Many people do work while on vacation. We were not aware THIS particular cabin did not have WIFI until AFTER we booked and called CabinsUSA. FYI, Tmobile did not work in the cabin and AT&T worked in certain areas of the cabin. The bedding is dated, old, and unattractive and feels dirty. Needs to be updated. While the kitchen table has many chairs, they are of multiple sizes, most for kids. Seems like they are rejects from the owners personal residence. There is a smaller bedroom that you cannot open the door all the way due to the bed, and the only way to get this room warm was to cook the occupants in the other 2 bedrooms. Also, for 5 days, 8 people, 3 rolls of toilet paper and 1 roll of paper towels is not enough. While the kitchen is spacious, there were not many pots and pans so we had to purchase some at the local Walmart. The trash bin is the size for a bathroom, although they put a 55 gallon bag in it. Yes, there were 3 trash bins outside, but only gave us 2 trash bags for inside. It also seemed like the fridge was about to die. One day cold, the next, not so much, and it was leaking water inside, which seems to be de-thawing. We were told no pets at the cabin, however, there was a ton of dog hair on the deck. Previous occupants must have been smokers (we are not) so there were cigarette butts on the deck and in the yard.

Other than that, we really enjoyed the cabin and can see us staying there again. All the owner needs to do is update a few things and it will be a 10!!!

26 of 61 Guest Review

Guest Rating: 9.6
Sarah S.New Castle, VA
Stayed on 11/14/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We really enjoyed this cabin! The views were beautiful, it was very private, the house was really clean, the beds were so comfortable, and the cabin had everything we needed to enjoy staying inside when we weren't out running around. The only thing I did notice was the road and the driveway to it is a little rough. It wasn't to bad because we had a truck but once we were at the cabin it was really nice!

27 of 61 Guest Review

Guest Rating: 9.6
Latesha H.New Roads, LA
Stayed on 07/12/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 6

28 of 61 Guest Review

Guest Rating: 9.3
Emma S.Mt Sterling, OH
Stayed on 06/05/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Big bear was great, the only complaints I had was that it didn't have WiFi and floors could have been cleaner and sturdier chairs in the kitchen. Overall a great stay. Thank you.

29 of 61 Guest Review

Guest Rating: 10
Ginger S.Scottsville, KY
Stayed on 11/21/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful stay at the Big Bear Cabin. It was beautiful and our celebration up there in the mountains of Gatlinburg/ Pigeon Forge was super fantastic. We really didn’t want to leave and we will differently be back, making it a tradition and hopefully staying longer. Thank you Cabins USA!!!!!

30 of 61 Guest Review

Guest Rating: 9.3
Michael M.Westmoreland, TN
Stayed on 10/04/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 7
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Overall this was an awesome place to stay with nice views and a very nice setup cabin. A few things to point out for anyone booking in the future. The hot tub was only hot on the first day. The temp dropped down to 86 and after two days only climbed back up to 89 (cover was on), so I suspect a heating problem. If you are going to rent this cabin, you absolutely need a 4x4 or all terrain vehicle. The drive in is pretty serious, I was driving a 4x4 Jeep Grand Cherokee and still slid a few times. The king bed in the master bedroom is very loud, it literally woke my 5 month old up every time we moved. Lastly, there was only one outside trash can for an 8 person cabin and the checkout instructions want you to take all the trash out. We had to shove the trash in and could not get the lid closed (prod not best for bear country).

31 of 61 Guest Review

Guest Rating: 9.7
Joshua H.Clinton, TN
Stayed on 05/04/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

32 of 61 Guest Review

Guest Rating: 10
Devin A.Crossville, TN
Stayed on 04/20/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Thoroughly enjoyed our weekend in "Big Bear" cabin! It had everything we needed for a nice weekend away from home. It was very comfortable and I would highly recommend it to anyone. Would love to stay in it again!

33 of 61 Guest Review

Guest Rating: 9.6
Chase V.Odenville, AL
Stayed on 03/26/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 9
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Cabins USA made check-in easy with Express Check-in, and the staff is extremely friendly. The Big Bear Cabin was a great cabin for our family. Although the driveway is steep it seemed to get easier after a few times. Upon walking into the cabin our family was so excited to see the openness of the cabin. There were plenty of places to sit and enjoy family time. The kitchen was fully stocked with plenty of supplies to cook with. The ice maker was broke, and the ice cube trays that were provided as a replacement were cracked. We ended up just picking up some ice, and didn't bother calling the office as it wasn't a huge issue. The master bedroom/bathroom was nice and spacious. The other two bedrooms were just big enough to fit the beds in them, but weren't bad. The second bathroom was extremely small, and didn't have a full size bathtub/shower. The spiral steps lead up to a small pool table and seating area that the kids enjoyed using. The back porch was amazing and had plenty of seats to relax and enjoy the amazing view! The kids had a great time running around the nice flat backyard. The hot tub is secluded in a screened-in area, and was big enough for the entire family to get in. There is no wi-fi available, but the phone service is pretty good so it wasn't a problem. The drive to Gatlinburg was 15-20 minutes, and Pigeon Forge was about the same. Overall this cabin was great for our family, and we would definitely use Cabins USA when we come to visit again!

34 of 61 Guest Review

Guest Rating: 8.3
Kevin R.Vale, NC
Stayed on 02/23/2018
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 7
Check Out: 8
Amenities: 9
Location: 8
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
Need to have the cabin name on a sign and a bigger TV in the living room. The kitchen chairs could stay to be updated but over all a great place to stay.

35 of 61 Guest Review

Guest Rating: 8.6
John D.Myersville, MD
Stayed on 12/01/2017
Ratings:
Booking: 9
Staff: 9
Cleanliness: 10
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 8
Location: 7
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
A very nice cabin overall with a nice big hot-tub.
My only complaint would be that the pool table was not full size.

36 of 61 Guest Review

Guest Rating: 8.5
Susan T.Jacksonville, FL
Stayed on 10/06/2017
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Lovely cabin. Beautiful views! Gravel road needs grating since there were gullies and washed-out places. Address should be placed where it is visible from the road not up the driveway. Location on the road should be better described, is not the last cabin at the top of the hill. Disappointed that one bathtub did not have a shower although had shower head. All and all a very good vacation.

37 of 61 Guest Review

Guest Rating: 10
James S.Winchester, VA
Stayed on 07/16/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

38 of 61 Guest Review

Guest Rating: 8.8
Sara M.Danville, WV
Stayed on 04/10/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 5
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
This cabin was amazing! When we arrived on 4/10, but we arrived to a dirty cabin. There was a wad of hair on one of the recliners, a snuff can in the master bedroom, cigarette butts all over the porch, and the hot tub cover smelled like mold. I contacted the office and they sent someone over the next day to take care of the issue. While the cleaning ladies were there, they drained, cleaned, and refilled the hot tub. Then the hot tub wouldn't heat past 66 degrees. So I had to call back and that issue was taken care of. Once all the issues were handled, we loved the cabin. It was beautiful and peaceful. I do suggest however, that the directions to the cabin are changed. It should say the second driveway on the left. Not the first. And the driveway needs to be fixed. Since the road is gravel, the driveway is starting to rut out and we drug our vehicle a couple times. Also, there were bees everywhere.

But the beds were amazingly comfortable. The pillows were the best. The cabin all around is absolutely gorgeous. There are other cabins around, but not right beside you. We watched a couple squirrels play one morning for a while. And a house cat came around too. I would stay here again, if all the issues were fixed. We were far enough away from the Parkway, but close enough that we could leave and not have to drive forever to go out and enjoy the day in Pigeon Forge or Gatlinburg.

This makes our 3rd time using CabinsUSA and we will be returning! Thank you for such an amazing vacation!

39 of 61 Guest Review

Guest Rating: 8.6
Rebecca R.Camden, SC
Stayed on 01/13/2017
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 9
Value: 8
Comfort: 8
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8

40 of 61 Guest Review

Guest Rating: 9.7
Phyllis G.Boca Raton, FL
Stayed on 12/26/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Big Bear was nice. Was a little disappointed that the TV was not as pictured. It was much smaller. Also that the DVD player was not Blueray. Other than that it was an enjoyable time & the location was great. Nice & quiet. I would suggest putting a dish drainer in the kitchen for the dishes. Had to use one of the towels to put the washed dishes on to drain.
Company Response:
Thank you for taking the time to let us know about your recent stay in Big Bear! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for your suggestion of a dish drainer. That has been forwarded to our Housekeeping SupervisorWhen you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

41 of 61 Guest Review

Guest Rating: 9.8
Byran R.Dresden, TN
Stayed on 10/09/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Directions need changing. It's closer to .4 off Bird's Creek Road than .7. Second road to the right. Watch for Cabin USA sign.
Company Response:
Thank you for letting us know about the directions to Big Bear. Management will be making any necessary changes. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

42 of 61 Guest Review

Guest Rating: 8.5
Maranda R.Gatlinburg, TN
Stayed on 08/25/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 1
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
We had an amazing time. We knew what we were getting and it was an amazing cabin. If you want a big nice kitchen this cabin had it. We loved cooking there it was great. The only down falls were it needed to be cleaned better the master bedroom had cobwebs. Should have been warned about the drive to get there. If you drive a sports car you are not getting up the hill. I did love the privacy it offered and the nearness to everything. All in all I was satisfied. I loved the ease of going online to check in and them send the info to you the day before. Loved cabins USA check in

43 of 61 Guest Review

Guest Rating: 8.9
Julie S.Delong, IN
Stayed on 08/01/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 4
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
Cabin was in a good location, close to attractions. We did have a bug problem. There were cockroaches in the kitchen. Otherwise, a nice place to stay.
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I apologize for the insect issue you experienced during your stay. Maintenance has beeen notified and will be addressing that issue. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

44 of 61 Guest Review

Guest Rating: 7.7
Debra B.Roann, IN
Stayed on 06/18/2016
Ratings:
Booking: 1
Staff: 10
Cleanliness: 10
Check In: 8
Value: 9
Comfort: 8
Check Out: 10
Amenities: 8
Location: 3
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Big Bear is a beautiful cabin it is just a long curvy drive !! It was very spacious and clean had everything we needed!! The hot tub never warmed up stayed 66 degrees! We would go there again !!
Company Response:
Thank you for taking the time to let us know about your recent stay in Big Bear! We here at Cabins USA work hard to make sure our guests have the best stay possible while vacationing in the Smokies. I apologize for the issues you experienced with the hot tub. Maintenance has been notified and will be working to correct the issue. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

45 of 61 Guest Review

Guest Rating: 8.9
John P.Hughes , AR
Stayed on 05/31/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 6
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Two things need bigger TV In the living room and one of the bedrooms. Dish package was not that great. Not having internet was the best thing. Had a great time and looking forward to returning in the future! Thanks, John Pippen
Company Response:
Thank you for taking the time to let us know about your recent stay in Big Bear. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for all of your suggestions. Those have been forwarded to our Owner Liaisons and they will be bringing those to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

46 of 61 Guest Review

Guest Rating: 7.8
Paulette P.Roswell, GA
Stayed on 04/29/2016
Ratings:
Booking: 8
Staff: 8
Cleanliness: 7
Check In: 8
Value: 8
Comfort: 7
Check Out: 10
Amenities: 8
Location: 6
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
We were upgraded to a better cabin because the AC unit in our cabin broke. It would've been nice to have a cabin That had all of the same amenities such as the Wi-Fi. The unit was really clean except I think whoever clean the kitchen did not do a very good job of using a clean rag. All in all, our family had a very good time and it was peaceful.
Company Response:
I am happy to hear that we were able to accomodate you when the air conditioning in the original cabin you reserved quit working. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize this cabin did not have WiFi. Each of our cabins are privately owned and so it is up to the owner if it offers that amenity. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Our reservationists will also be more than happy to help you find another cabin with WiFi. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

47 of 61 Guest Review

Guest Rating: 9.3
Rebecca S.Tunnel Hill, GA
Stayed on 04/15/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Bigger TV'S and clean cover
Company Response:
Thank you for your suggestions. Those have been passed on to our Owner Liaisons who will be bringing this to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

48 of 61 Guest Review

Guest Rating: 9.5
Ashley L.Thibodaux, LA
Stayed on 03/26/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

49 of 61 Guest Review

Guest Rating: 8.5
Stan B.Murfreesboro, TN
Stayed on 01/01/2016
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 7
Location: 8
Would Recommend Company: 8
Would Recommend Property: 9
Guest Comments:
Cabin was great - road getting to cabin was very very rough - needs gravel really bad- I would not want to stay there when it snowed or heavy rain....cabin needs sign saying name of cabin - directions said 7/
Company Response:
Thank you for taking the time to let us know about your recent stay in Big Bear. We here at Cabins USA work hard to make sure that each of our guests have the same great stay you experienced while vacationing in the Smokies. Thank you for letting us know about the drive to the cabin. This will be shared with our reservationists so they can make future guests aware. Thank you again for your review and thank you for choosing Cabins USA!

50 of 61 Guest Review

Guest Rating: 8.7
Kim C.Franklin, NC
Stayed on 12/18/2015
Ratings:
Booking: 8
Staff: 9
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 6
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
The king bed was horrible. The owners need to put in a new bed.
The staff tried to help with a mattress topper but it still wasn't the best.

51 of 61 Guest Review

Guest Rating: 9.2
Kristie S.Indianapolis, IN
Stayed on 09/24/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
This was a great experience for my family! Loved the cabin. Didn't need anything. All was there.
Had a bad smell in one bathroom (not sure why). And the ice maker didn't work in the fridge. But overall was a great vacation for us. I loved how it was by itself.
Will definently be renting through cabin USA again!!
Company Response:
I am so happy to hear that you enjoyed your stay in Big Bear! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the ice maker and the smell in the bathroom. We will have maintenance go out to the cabin and correct those issues. Thank you again for your review and we look forward to having you as our guest again!

52 of 61 Guest Review

Guest Rating: 7.8
Dianne M.Duncan, SC
Stayed on 09/09/2015
Ratings:
Booking: 10
Staff: 9
Cleanliness: 7
Check In: 10
Value: 6
Comfort: 7
Check Out: 10
Amenities: 5
Location: 7
Would Recommend Company: 9
Would Recommend Property: 6
Guest Comments:
If you are looking for seclusion, Big Bear is the place for you! Not far from area attractions but when you get to the cabin, there is nothing in sight. No people close around…that's for sure! Nice place once you get accustomed to the isolation.
Company Response:
Thank you for letting us know about your recent stay in Big Bear! Whether you're looking for a cabin with great views or a little more privacy, Cabins USA is sure to have the perfect cabin for your next trip to the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

53 of 61 Guest Review

Guest Rating: 10
Catherine M.Albemarle, NC
Stayed on 08/20/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

54 of 61 Guest Review

Guest Rating: 10
Jenny S.Cottondale, AL
Stayed on 08/14/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I love the cabin Big Bear, it's a beautiful cabin and has a beautiful view. Me and my Husband had our wedding at this cabin so it is extra special to me.
Company Response:
Thank you for choosing Cabins USA for your special day! We work hard to make sure that each of our guests have the same wonderful experience you did while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to having you as our guest again!

55 of 61 Guest Review

Guest Rating: 9.1
Joe Y.Piqua, OH
Stayed on 07/06/2015
Ratings:
Booking: 9
Staff: 10
Cleanliness: 10
Check In: 9
Value: 8
Comfort: 9
Check Out: 9
Amenities: 8
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
Great stay, enjoyed the cabin and the view. Got to see a bear roaming about the cabin one evening :)
The big tv didn't work in living room, was a bummer to my youngest who wanted to watch tv in 'his' room.
Company Response:
Thank you for talking the time to let us know about your stay in Big Bear! I apologize for the issues with the living room television. Those have been forwarded on to our maintenance department and will be corrected. When you are ready to make your next reservations, please let our reservationists know that you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

56 of 61 Guest Review

Guest Rating: 9.8
Boris I.Columbus, OH
Stayed on 05/29/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

57 of 61 Guest Review

Guest Rating: 9.8
Cheryl P.Old Fort, TN
Stayed on 04/24/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Company Response:
Thank you for such a positive review! We look forward to you staying again.

58 of 61 Guest Review

Guest Rating: 7.9
Charles C.N. Charleston, SC
Stayed on 03/29/2015
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 6
Value: 6
Comfort: 8
Check Out: 8
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
We were upgraded due to a plumbing problem. I was satisfied with the overall service, the cabin, pretty much everything. We have used Kimble Rentals several times in the past and have been very pleased with our stay. This cabin was a little tricky to find and the bath faucets needed some repair. But it did not detract from our stay. We enjoyed it very much. I have recommended Kimble to my friends and will continue to use Kimble in the future.

59 of 61 Guest Review

Guest Rating: 9.9
Matthew B.Huntsville, TN
Stayed on 04/03/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10

60 of 61 Guest Review

Guest Rating: 9.4
Kelly D.Greenbrier , TN
Stayed on 03/19/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10

61 of 61 Guest Review

Guest Rating: 10
Omar T.Miramar, FL
Stayed on 12/23/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a wonderful time at Big Bear cabin. Everybody in the group enjoyed the place, especially the kids.

Book My Cabin Today!

Cabins USA Official Logo
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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































Cabins USA Help Icon
Copyright 2013-2024, Cabins USA LLC, Pigeon Forge, TN

Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

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