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Enchanted Moment Guest Reviews

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1 Bedroom, 1 Bath, Sleeps 2, Cabin Rental
with 1 level cabin, 1 king bed, bbq grill, deck, electric fireplace, hot tub, wifi internet, wooded view, non smoking
Overall Rating: 9.4 / 10

1 of 90 Guest Review

Guest Rating: 10
Brian C.Crothersville, IN
Stayed on 02/08/2024
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our second time staying at this cabin, once again it didn't disappoint. Always clean, nice location, and as always very affordable.

2 of 90 Guest Review

Guest Rating: 9.5
Ashley C.Sumner, IL
Stayed on 12/29/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Door needs repaired, would only latch properly if it was locked and had a big gap letting air inside. There were also several cobwebs throughout the cabin.

3 of 90 Guest Review

Guest Rating: 8.9
Brandy L.Gadsden, AL
Stayed on 12/28/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
There were several things about this cabin that needs improvement and one would be the smell of the water. It smelled like sulfur which was so bad you would get nauseous brushing your teeth. Also, there was something running periodically,I don't know if it was the hvac system but when it would turn on it made the loudest noise all night. Other than these things the cabin was very clean!

4 of 90 Guest Review

Guest Rating: 10
Terrance K.Winston Salem, NC
Stayed on 12/16/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The power cut off on me twice but other than that my stay was good.

5 of 90 Guest Review

Guest Rating: 10
Brian V.Monticello, KY
Stayed on 12/04/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

6 of 90 Guest Review

Guest Rating: 9.2
Melissa B.Sulphur, LA
Stayed on 10/28/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
I knew this was going to be a small place but not as small as it was. There was hardly any room to walk around the bed. There wasn't a side table or dresser to put my glasses or phone charging while we slept. The mattress sagged in the middle which made it very uncomfortable. The bathroom was tiny without any space to put my toiletries. This is a nice cabin for someone traveling by themself or a couple if they are only staying a few days, not a week.
The door had a gap between it and the frame where I could see out. The cold air came in through it. There was not a rug on the inside of the door which caused issues since it rained while we were there. Also, a broom would have been helpful to sweep away the fallen leaves and acorns so we wouldn't track them inside.
On a positive note, the Wi-Fi did not work the first night we were there. I called the next day and they were able to fix it for me right away. The cabin was easy to find and it was a nice, quiet location.

7 of 90 Guest Review

Guest Rating: 10
Daniel B.Vincennes, IN
Stayed on 10/15/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin was comfortable and a nice place to stay. Will definitely use Cabins USA again.

8 of 90 Guest Review

Guest Rating: 10
Susan P.Springville, TN
Stayed on 10/06/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
There should be a broom so visitors can sweep during their stay.

9 of 90 Guest Review

Guest Rating: 10
Tiffany Z.Loveland, OH
Stayed on 08/03/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was very quiet! Very relaxing!

10 of 90 Guest Review

Guest Rating: 8.4
Vickie R.Hendersonville, NC
Stayed on 07/20/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 7
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
Maintenance staff was very nice and pleasant. He was prompt and explained things.

11 of 90 Guest Review

Guest Rating: 10
Christopher Y.Louisa, KY
Stayed on 07/14/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

12 of 90 Guest Review

Guest Rating: 9.0
Roy M.Simpsonville, SC
Stayed on 06/15/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The location was the perfect spot for a get-a-way. Secluded and quiet. The staff was excellent and check-in was outstanding. Only a one bedroom, very small cabin, but with 2 TVs so wife and I could each watch our own shows which was great. It is surrounded by trees so I can understand the porch not being routinely cleaned of leaves. Hot tub was sufficiently covered and excellent. Problem was there should have been an outside broom we could have used. Overall, I would not hesitate to book again with Cabins USA and do recommend them.

13 of 90 Guest Review

Guest Rating: 8.4
Kenneth S.Vernon, NJ
Stayed on 05/25/2023
Ratings:
Booking: 10
Staff: 0
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9

14 of 90 Guest Review

Guest Rating: 9.8
Tiffany A.Richmond, KY
Stayed on 03/17/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The only thing I didn't enjoy was driving the roads at night time other than that I loved the cabin I felt at home !!!!!!! Thank you for making me feel comfortable there ! I would definitely stay again !

15 of 90 Guest Review

Guest Rating: 9.7
Jennifer O.Mount Hope, WV
Stayed on 02/21/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We've stayed with Cabins USA on each trip we've made to TN, and honestly I don't know how anyone could beat their customer service. The check in/out process is streamlined and I even received a courtesy call then morning after check in. The cabin was very cozy and comfortable and had everything we needed for a quick 3 day trip. Literally the ONLY problems I had with this cabin were minor inconveniences that didn't matter much anyway. The television in the living room had a mind of its own and would turn off and on ad-lib, or sometimes not at all, and the television in the bedroom only got one channel. The Wi-Fi was good, only spotty after our neighbors arrived on our last night. The hot tub left our skin feeling a bit "slimy", for lack of a better term.... Could've just been the chemicals because it appeared very clean and worked well. Of course the water had a sulphur smell to it, but that's to be expected and we brought bottled water anyway. The location was very convenient and close to everything. Maybe mention the steps down to the cabin, as I feel this would be difficult for the elderly or physically impaired, but it makes for a beautiful setting. Thanks again, cabins USA, for another wonderful stay!!!

16 of 90 Guest Review

Guest Rating: 8.5
Austin D.Horse Shoe, NC
Stayed on 02/12/2023
Ratings:
Booking: 8
Staff: 10
Cleanliness: 7
Check In: 8
Value: 8
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8

17 of 90 Guest Review

Guest Rating: 9.7
Kelvin K.Sumter, SC
Stayed on 02/09/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My 1st time experience was great, only little issue was no TV channels in the bed room. HAPPY WIFE HAPPY LIFE and she was HAPPY ????

18 of 90 Guest Review

Guest Rating: 9.9
Bobby S.Portsmouth, OH
Stayed on 01/21/2023
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very nice plan to visit again

19 of 90 Guest Review

Guest Rating: 9.6
John M.Dry Ridge, KY
Stayed on 11/11/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8

20 of 90 Guest Review

Guest Rating: 9.5
Brandon L.Madison, TN
Stayed on 09/18/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 8
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Place was perfect! Only issue was cobwebs in the bathroom and kitchen area. Other than that place was perfect!

21 of 90 Guest Review

Guest Rating: 9.3
Vernon S.Lewisburg, PA
Stayed on 09/06/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
A beautiful little cabin with a clean cozy interior! All you need to enjoy your vacation,

22 of 90 Guest Review

Guest Rating: 9.1
Brian M.Coalmont, TN
Stayed on 06/13/2022
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
This was our second tiny cabin stay and we love it. Planning on staying in all of them

23 of 90 Guest Review

Guest Rating: 9.5
Heather L.King George, VA
Stayed on 06/03/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
The cabin was perfect for two people. Minus the water smelling like sulfur, the TV in the bedroom not working and the stove taking forever to heat up, it was a very nice place. Having the surrounding cabins so close was a small negative but not too bad.

24 of 90 Guest Review

Guest Rating: 10
Haley S.Ooltewah, TN
Stayed on 05/21/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

25 of 90 Guest Review

Guest Rating: 9.1
Carolyn F.Lismen, AL
Stayed on 05/04/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 7
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Sink in kitchen kept stopping up as well as the bathtub. The water had a smell like rotten eggs. A NEW mattress is definitely needed. It's very uncomfortable. Staff and such were amazing. Very easy check in and check out. Just a few minor changes at cabin and it would be perfect!

26 of 90 Guest Review

Guest Rating: 10
Joshua F.Cherryville, NC
Stayed on 02/18/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

27 of 90 Guest Review

Guest Rating: 9.4
Devin B.Easley, SC
Stayed on 02/11/2022
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was great. We was able to relax and make use of the hot tub as well as the grill. Great area to getaway for a week or weekend.

28 of 90 Guest Review

Guest Rating: 8.7
Mike B.Crystal Lake, IL
Stayed on 10/14/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 1
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
We were very happy with the cabin and hot tub. The location is difficult but we're not used to driving in the mountains.

Here are some minor things to improve:
Remotes either didn't work or didn't have batteries for TVs
Water softer-the place STINKS like rotten eggs
Lights out in tub
Front right stove burner

29 of 90 Guest Review

Guest Rating: 8.1
Justin M.Mishawaka, IN
Stayed on 10/10/2021
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 4
Value: 10
Comfort: 10
Check Out: 8
Amenities: 8
Location: 6
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
My bride and I came here for our honeymoon, we had checked out many cabins but came across Enchanted Moment which looked perfect for our cozy get away. Upon arrival everything looked pretty good, but we're practically on top of neighboring cabins which didn't give the privacy we had hoped for for a honeymoon type cabin. Hardly any lights to make it bright enough at night to come and go from cabin. Water had a slight sulfur type smell and taste, fireplace did not work, wifi/internet connection very patchy for watching tv/movies, batteries missing from controls, the door not shutting and locking all the way unless forcing shut, and light in bathroom flickering non-stop when turned on. Besides for those things, the cabin was cozy, cute, and neat on the inside and spacious enough for my wife and I. The hot tub worked great and felt very relaxing, the comfort and cleanliness of cabin was great. Overall we did have a great visit, enjoyed our honeymoon with much love and laughter, amazing weather, relaxing in the hot tub, and beginning our one of many trips together. Thank you Cabins USA for your hardwork through these rough times we are in due to covid. Looking forward to booking cabins in the future.

30 of 90 Guest Review

Guest Rating: 9.4
Susie H.Westfield, IN
Stayed on 09/25/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 7
Guest Comments:
The cabin was very cozy. It was perfect for a week away. The bedroom was tight with barely enough room to walk beside the bed to get in at night. However, the bed was very comfortable. I have back issues and usually use an air mattress when traveling but didn't need one because the bed was so comfy. The water had a sulfur smell but it didn't make us smell this way when we showered. We did use bottled water for coffee and brushing our teeth. The hot tub was wonderful and relaxing. The sliding door wouldn't lock but no one would have known that unless they tried the door. The one thing I didn't like was having a cabin neighbor that could look inside the sliding door if the curtain was open. Consequently, we never opened the curtain. Noise was not an issue for our stay. For our next stay, we would probably pick something a little bigger. But it was perfect for this getaway. The cabin was completely stocked with everything you might need - plenty of pillows, bath towels, kitchen dishes, baking and cooking items, toaster, coffee pot, microwave, mini stove and oven. Of course, you need to bring your own food if you choose to eat there. Our recommendations for eating out include the Apple Barn, Mama's Farmhouse, and Crockett's Breakfast Camp.

31 of 90 Guest Review

Guest Rating: 10
Zachary M.West Lafayette, OH
Stayed on 09/12/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

32 of 90 Guest Review

Guest Rating: 9.2
Chasity H.Richland, IN
Stayed on 08/25/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 10
Check Out: 9
Amenities: 7
Location: 8
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
Everything was wonderful! Cabin was super clean and adorable! The only complaint we had was the water smells AWFUL! We could not even shower it was so bad! We bought bottled water to brush our teeth. If it weren't for the water everything would have been perfect!

33 of 90 Guest Review

Guest Rating: 9.2
Todd D.Quincy, IL
Stayed on 07/28/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 5
Would Recommend Company: 9
Would Recommend Property: 9

34 of 90 Guest Review

Guest Rating: 8.9
Dominique G.Hammond, IN
Stayed on 06/30/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 10
Comfort: 10
Check Out: 5
Amenities: 10
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
The cabin itself was beautiful and perfect size for 2 people. The WiFi & cable did not work at all, so we didn't get to just hang and watch movies at night like I planned but since we were in mountains I wasn't going to make a huge deal out of it! The cabin was clean other than the sheets didn't feel very fresh... The hot tub was nice, but the light did not work. On our last night there somehow our cabin and a few others lost power over night. I wasn't notified and when talking to another couple near by they were told the check out time was extended? That would have been nice to know, but other than that I did truly enjoy my stay & I would recommend other people to book. The price was not bad and again, it was a super beautiful cabin.

35 of 90 Guest Review

Guest Rating: 9.3
Patrick T.Burgettstown, PA
Stayed on 06/16/2021
Ratings:
Booking: 10
Staff: 7
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 9
Guest Comments:
We enjoyed our stay its a nice cabin. I have used cabin USA in the past and will continue using them in the future the only complaint I have this trip was the TV in the living area was not working I let them know the Second day when they gave me a courtesy call and they said they would send someone out to look at it but no one came out other than that it was an great place to stay.

36 of 90 Guest Review

Guest Rating: 8.6
Matt P.Middleville, MI
Stayed on 05/23/2021
Ratings:
Booking: 8
Staff: 9
Cleanliness: 8
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 8
Location: 8
Would Recommend Company: 8
Would Recommend Property: 9

37 of 90 Guest Review

Guest Rating: 10
Eva S.Gallatin, TN
Stayed on 05/01/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

38 of 90 Guest Review

Guest Rating: 8.9
Mary M.Dawsonville, GA
Stayed on 04/19/2021
Ratings:
Booking: 8
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
Tv in living room didn't work
Missing the cold water knob in bathroom sink
Very cozy, liked the cabin
Being situated between like 4 other cabins was not what we expected. Neighbors were noisy

39 of 90 Guest Review

Guest Rating: 9.5
Kari F.Florissant, MO
Stayed on 03/22/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 7
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a phenomenal time with Cabins USA. It was a beautiful cabin in a beautiful location. We really enjoyed the fully stocked kitchen, the comfortable bed and the hot tub was perfect. It was amazing to sit in the hot tub listening to sounds of nature while the sun came up. I had the most fun. An unforgettable experience.

40 of 90 Guest Review

Guest Rating: 9.4
Glen J.Edina, MO
Stayed on 01/18/2021
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 5
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Cabin slept awesome, some of the windows were dirty and the sink plugs were missing

41 of 90 Guest Review

Guest Rating: 10
Helen T.Greeneville, TN
Stayed on 10/04/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

42 of 90 Guest Review

Guest Rating: 9.6
Forrest N.Clifton Forge, VA
Stayed on 08/09/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Enchanted Moments was a nice place. It is small and perfect for the two of us. When we arrived, the unit was very clean and we had ample linens. We enjoyed relaxing on the deck and in the hot tub.

43 of 90 Guest Review

Guest Rating: 9.8
Lizz G.Barnhart, MO
Stayed on 07/10/2020
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Perfect for a weekend getaway. Great water pressure, comfortable bed. The hot tub was a fantastic way to end our day of hiking. Secluded and quiet - will definitely come back again!

44 of 90 Guest Review

Guest Rating: 8.6
Jill H.Shorewood, IL
Stayed on 06/22/2020
Ratings:
Booking: 9
Staff: 9
Cleanliness: 9
Check In: 9
Value: 8
Comfort: 8
Check Out: 10
Amenities: 7
Location: 9
Would Recommend Company: 9
Would Recommend Property: 8
Guest Comments:
We liked the cabin. It was small, but nice. The three things we were unhappy with ...
1) The internet was terrible. It kept going out, preventing us from working.
2) The bathtub had no grip on the bottom, causing it to be very slippery and dangerous.
3) The bed squeaked terribly, and there was a very small blanket on the bed. It wasn’t warm enough or big enough. I actually had to go buy a blanket to be able to sleep. (There were only three pillows on the be too ... so my husband had two, but I only had one.).

Other than that, it was a nice stay, and we would come back!

45 of 90 Guest Review

Guest Rating: 9.6
Jared/carrie L.Sumter, SC
Stayed on 06/14/2020
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

46 of 90 Guest Review

Guest Rating: 10
Diamond H.Riverdale, GA
Stayed on 11/10/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

47 of 90 Guest Review

Guest Rating: 8.8
Shakeesha G.Charlotte, NC
Stayed on 09/06/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 8
Check Out: 10
Amenities: 10
Location: 7
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
Enchanted moment was really small on the inside and the smell of the water was horrific. This location I would not reccomend. However, Melody Hill is where we were moved to and it was truly amazing and everything we could imagine. I would definitely refer friends and family to that location and my new booking will be at Melody Hill.

48 of 90 Guest Review

Guest Rating: 9.5
Brenda B.West Leisenring, PA
Stayed on 08/21/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Only thing I had an issue with was there was no nightstand in the bedroom. Beautul cabin on a gorgeous mountain of Tennessee.

49 of 90 Guest Review

Guest Rating: 10
Myia H.Portage, MI
Stayed on 08/16/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Very nice most definitely returning

50 of 90 Guest Review

Guest Rating: 10
Lora M.Destin, FL
Stayed on 05/29/2019
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This was our first time staying in a cabin and we had a wonderful time! The cabin was so quaint and cozy! The perfect privacy me and husband needed!

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Guest Rating: 8.8
Shuri G.Lynx, OH
Stayed on 04/26/2019
Ratings:
Booking: 8
Staff: 9
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 9
Check Out: 10
Amenities: 8
Location: 7
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Stay was great! Parking was very limited (not a lot of room to park or turn around)! Super clean and up to date.

52 of 90 Guest Review

Guest Rating: 9.4
Kaylyn J.Greeneville, TN
Stayed on 03/07/2019
Ratings:
Booking: 10
Staff: 9
Cleanliness: 8
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.6
Ashley M.Eustis, FL
Stayed on 12/26/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 9
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The cabin was a perfect little getaway for us! It was so cozy! It was even decorated for Christmas! We really enjoyed our stay!

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Guest Rating: 10
Alex G.Alexis, NC
Stayed on 12/14/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Richard A.Elora, TN
Stayed on 11/12/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 10
Ashley M.Frankfort, KY
Stayed on 10/11/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Loved the cabin and we had a great time. The screen door was off the track when we got there so we weren't able to use it. No big deal for us. And the cabin could use some lighting on the front walk. The only outside light was above the door, but getting around to it was pitch dark. We were fine and would stay again, but might check on these things for the next renters.

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Guest Rating: 10
Nancy B.Inman, SC
Stayed on 09/16/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
LOVE LOVE LOVE everything about Enchanted Moments. We had beach reservations but thanks to Florence those were cancelled and we were left looking for somewhere to go for our 37rh anniversary. Booked it online a few days before we were to arrive. I was a little worried because it was so cheap. When we arrived we were more than pleased and can’t wait to go back. I don’t think we could have found a better place no matter where we looked and for the price I know we couldn’t!!!!

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Guest Rating: 8.2
Bob N.Fairdale, KY
Stayed on 09/04/2018
Ratings:
Booking: 8
Staff: 7
Cleanliness: 10
Check In: 8
Value: 7
Comfort: 8
Check Out: 8
Amenities: 10
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
Why don,t you get back part of your processing fee and all of your Damage Deposit !!
Cabin was well taken care of--- both during and after stay. Processing done at office , not online !!

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Guest Rating: 8.4
Thomas B.Greenwood, SC
Stayed on 06/17/2018
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 6
Comfort: 6
Check Out: 10
Amenities: 6
Location: 8
Would Recommend Company: 10
Would Recommend Property: 6
Guest Comments:
Several of the blinds were broken, which greatly reduced privacy. Also, the bed desperately needs to be replaced, it was uncomfortable and unstable. The whole process was great and loved the getaway, just won’t return to that cabin again.

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Guest Rating: 8.0
Amy O.Fountain Inn, SC
Stayed on 11/05/2017
Ratings:
Booking: 10
Staff: 8
Cleanliness: 5
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 4
Guest Comments:
The cabin was smaller than expected but was fine for a couple.
The smoke detector was broken and half was laying on kitchen counter, with the recent fires that made me feel uneasy.
The water smell was HORRIBLE. While we understand that it’s well water and some wells have a odor thus odor was out of control, the water has s horrible sticky grimy feel as well.
The threshold under the main door was broke and 1-2 inch gap was very noticeable, we had to put a towel there, any small crawling animal could have made its way in very easy.
Also DVD player was missing several cords only allowing movies to be played in black and white.

Hot tub was very clean and nice,
Company Response:
Thank you for taking the time to let us know about your recent stay in Enchanted Moment! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the inconveniences you experienced. Your comments have been forwarded to the appropriate department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

61 of 90 Guest Review

Guest Rating: 9.6
Shomari S.Cleveland, MS
Stayed on 10/17/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 9
Would Recommend Property: 10
Guest Comments:
Enjoyed my stay. Had 2 minor problems but they were addressed.Also come about an hour early before check in so you find your cabin it took us 30 Mona to find it.

62 of 90 Guest Review

Guest Rating: 8.9
Saleh A.Plantation, FL
Stayed on 09/09/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 7
Check Out: 10
Amenities: 8
Location: 5
Would Recommend Company: 9
Would Recommend Property: 9

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Guest Rating: 10
Kayla S.Douglasville, GA
Stayed on 04/22/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 8.6
Marla A.Monticello, KY
Stayed on 03/31/2017
Ratings:
Booking: 8
Staff: 9
Cleanliness: 8
Check In: 9
Value: 9
Comfort: 7
Check Out: 9
Amenities: 9
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The cabin was great. It was cozy. Just for two it is ideal. Our only concern was the bottom of the door meeting the threshold. There is a gap of about half to three quarters of an inch that needs addressing. Creepy crawlers can get in. A little more privacy between cabins would be nice too, with regards to the hot tub. Over all, we had a great time. Will stay again.
Company Response:
Thank you for taking the time to let us know about your recent stay in Enchanted Moment! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the door. Your comments have been forwarded to our maintenance department to be corrected. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for choosing Cabins USA and we look forward to seeing you again soon!

65 of 90 Guest Review

Guest Rating: 9.5
Jennifer R.London, KY
Stayed on 03/11/2017
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 10
Location: 9
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Had a weekend getaway and the cabin was perfect just for that. Very clean, hot tub was hot and ready when we got there. Within minutes from town but far enough way to not hear traffic. Will definitely stay again.
Company Response:
I am so happy to hear that you enjoyed your stay in Enchanted Moment! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

66 of 90 Guest Review

Guest Rating: 8.9
Jessica M.Yoe, PA
Stayed on 02/17/2017
Ratings:
Booking: 9
Staff: 9
Cleanliness: 8
Check In: 10
Value: 10
Comfort: 9
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 8
Would Recommend Property: 8

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Guest Rating: 9.7
Joy M.Greeneville, TN
Stayed on 12/23/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

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Guest Rating: 9.4
Lindsay G.Ooltewah, TN
Stayed on 10/22/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 9
Comfort: 7
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
The place was great and just the perfect size for the weekend for 2 people! Five minute drive from the main Parkway and Apple Barn. Early check in online was a breeze and checking out was even easier. The staff answered every question and we were able to reach a representative immediately. The hot tub wasn't as private as the pictures seem but it was enough for the short time and it was so relaxing. To be honest the bed is quite uncomfortable. It slopes in the middle and seems pretty old. BUT other than that, the cabin and location was great and we would definitely book with the company again.
Company Response:
Thank you for taking the time to let us know about your recent stay in Enchanted Moment! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the condition of the bed. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. Thank you again for your review and thank you for choosing Cabins USA!

69 of 90 Guest Review

Guest Rating: 9.9
Wanda D.Ray City, GA
Stayed on 10/03/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 9
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
We had a great time we were on our honeymoon it was quiet and private very peaceful and private the wifi left a little to be desired because it didn't work but like I said we were on our honeymoon we will be going back again. Thanks cabin USA and staff
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

70 of 90 Guest Review

Guest Rating: 9.1
Drew Z.Kingston, OH
Stayed on 09/22/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 9
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
If you're looking for a quiet place for 2 that's still very close to Sevierville and Pigeon Forge this place is for you. We had to clean out about 25 stink bugs but other than that it was very clean. My wife and I loved it!
Company Response:
Thank you for letting us know about your recent stay in Enchanted Moment! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I apologize for the insect issue you experienced. Your comments have been forwarded to our housekeeping department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

71 of 90 Guest Review

Guest Rating: 9.5
Brittany S.Amissville, VA
Stayed on 09/19/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 8
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 9
Would Recommend Property: 7
Guest Comments:
We loved our stay, but had only a couple of things we wanted to let you know about. More in the hands of maintance. The sliding glass doors screen fell plum off the tracks the first time I opened it. The grill would not light, but we did get it started with a lighter and only 2 burners works. The main door has about a 1 inch gap underneath it which allowed many bugs inside until we rolled up a towel to use as a blocker. I was trying to catch the stray kitten under the house and noticed water leaking from the porch where the hot tub sits. The hot tub did not seem low on water though and was perfect! Again, this would not prevent us from coming back, we would just like to see needed attention go towards your beautiful cabin. Thank you!

72 of 90 Guest Review

Guest Rating: 9.2
Regina P.Waco, KY
Stayed on 07/15/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 7
Check In: 10
Value: 7
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My husband and I had a great time staying at this cabin and will stay again in the future. Only complaints are that the blinds were all broken and pieces missing, had to have someone come fix them for privacy issues. The smoke detector was missing off the wall and laying on the kitchen counter. And the hot tub was ice cold when we arrived and it took forever for it to heat up. Also there could be more lighting around the hot tub. The Wi-Fi did not work at all. So in the future may want to start checking some of those things, people pay a lot of money to stay there. Other than that it was great and we will be back.

73 of 90 Guest Review

Guest Rating: 8.1
Victoria D.Covington, LA
Stayed on 07/02/2016
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 6
Comfort: 6
Check Out: 10
Amenities: 5
Location: 9
Would Recommend Company: 10
Would Recommend Property: 5
Guest Comments:
The cabin was very comfortable and a perfect size for just the two of us. There were a few complaints, but over all, we enjoyed our stay. First of all, there were several sets of broken blinds in the windows. Some had broken pieces where someone could see in, others were broken and rigged to stay up, and some couldn't even go all the way down. The ones over the back door had no handle, and the back sliding door was off track and we couldn't even get it unlocked. Also, (which may be from a fault of ours) there was no pan of any sort. They had pots and skillets, but nothing that you could put in the oven. My girlfriend got freaked out about there being ants all over the hot tub cover, but I guess that's what you get when you're in the middle of the mountains. Also, we didn't like that we would've had to drive into town to the office in order to get some clean towels. Our last complaint was that the lighter for the propane grill didn't work. Other than these things, however, we really enjoyed our stay. The express check-in option was very convenient, and the staff was very helpful and considerate. This cabin was everything that we needed for our 4th of July getaway.

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Guest Rating: 9.8
Sandy B.North Augusta, SC
Stayed on 12/04/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
A wonderful weekend get- a-way! The cabin is perfect! I would recommend lighting by the hot tub, more towels, robes for hot tub would be nice but may add to cost so would rather have lower cost than a robe. The cabin is well kept but I would like to see better repair of blinds. Some of our pieces were missing so privacy in the great room was not so good at the sliding glass door.. I would still recommend it to someone and I would stay again!
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the blinds in the great room. Your comments have been forwarded to our maintenance department so that issue can be corrected. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to seeing you again soon!

75 of 90 Guest Review

Guest Rating: 8.5
Valerie B.Greenville, SC
Stayed on 11/05/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 7
Comfort: 7
Check Out: 10
Amenities: 3
Location: 10
Would Recommend Company: 8
Would Recommend Property: 8
Guest Comments:
This was our second time staying within the last 6months, the one we stayed in last time was a Long Kiss Goodnight. Compared to the the last one we were not so pleased, there was no dishwasher, or throw blanket on the couch, no cooking utensils, and just did not seem cozy like the other cabin. The next time we are planning on bringing our family. Overall good but not great.

76 of 90 Guest Review

Guest Rating: 10
Cheryl M.Pell City, AL
Stayed on 10/29/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
The entire process was so easy. The cabin was beautiful. I will definitely book again
Company Response:
Thank you for all of your kind words! We here at Cabins USA work hard to make sure that each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

77 of 90 Guest Review

Guest Rating: 9.9
Stephanie W.Decatur, AL
Stayed on 10/09/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 9
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Came here for a romantic getaway. The booking process was simple. Staff were pleasant, helpful and friendly as always. I always stay with Cabins USA when I make trips to the mountains. The cabin itself was just was needed: small but big enough for just us two. It's not too difficult to find (I was able to find it at night in the rain). It was clean and comfortable! The hot tub is a newer model and it is amazing! It is blocked from the view of other cabins. We attempted to use the gas grill but either we can't follow directions (very possible =P) or it isn't working. Bring plenty of clothes and extra linens if you're staying a few days because there isn't a washer/dryer. We were super pleased with our stay and plan to stay again!

78 of 90 Guest Review

Guest Rating: 8.5
Caleb M.Georgetown, TN
Stayed on 10/13/2015
Ratings:
Booking: 9
Staff: 8
Cleanliness: 10
Check In: 7
Value: 8
Comfort: 9
Check Out: 10
Amenities: 9
Location: 8
Would Recommend Company: 8
Would Recommend Property: 8

79 of 90 Guest Review

Guest Rating: 8.0
Michael M.Lexington, KY
Stayed on 09/04/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 3
Comfort: 8
Check Out: 10
Amenities: 6
Location: 7
Would Recommend Company: 8
Would Recommend Property: 10

80 of 90 Guest Review

Guest Rating: 9.7
David K.Rich Creek, VA
Stayed on 08/13/2015
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 8
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Perfect cabin for a couple getaway! Situated in a nice location with peaceful surroundings. The right size for a couple just needing a cozy place to stay and relax.
Company Response:
Thank you for taking the time to let us know about your recent stay in Enchanted Moment and I am so happy to hear that everyone enjoyed their stay! We work hard to make sure that each of our guests have the same relaxing stay that you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please let our reservationists know you are a return guest for and additional discount. Thank you again for your review and we look forward to having you as our guest again!

81 of 90 Guest Review

Guest Rating: 8.8
Jesse C.Winter Haven, FL
Stayed on 08/03/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 6
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 8
Location: 9
Would Recommend Company: 9
Would Recommend Property: 9
Guest Comments:
There were some spiderwebs inside. There was also a problem where the bed slid off it's frame and my wife scrapped her leg on it. Nothing serious at all. It would have been nice to have a broom. The little "berries" (seeds, or whatever they were) dropped on the porch and were sticky, so we kept tracking them in the cabin. It would be nice to be able to sweep them out.

82 of 90 Guest Review

Guest Rating: 9.3
David C.Chesapeake, OH
Stayed on 07/05/2015
Ratings:
Booking: 9
Staff: 10
Cleanliness: 8
Check In: 9
Value: 10
Comfort: 9
Check Out: 10
Amenities: 9
Location: 9
Would Recommend Company: 10
Would Recommend Property: 9

83 of 90 Guest Review

Guest Rating: 9.6
Alisha S.Duluth, GA
Stayed on 05/15/2015
Ratings:
Booking: 10
Staff: 9
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 7
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
Me and my fiancee love visiting Tennessee /Gatlinburg . This is the first time we have stayed with USA Cabins and we had an amazing time. The hot tub has a privacy fence which is great, it was very clean warm and ready for us to get right in when we got there, the bed was very comfy and the cabin was very clean. The only complaint is that the cabins are so close that you can hear your neighbors so if you can hear them guess what they definitely hear you. The cabin was a little hard to find( its a little tucked off on a very narrow drive) but well worth the money paid! Check in was easy and quick and so was check out, we had no issues at all. We will definitely be back!
Company Response:
Thank you for your kind review! Our housekeepers and maintenance departments work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked, so you can relax and enjoy the beauty of the mountains. When you're ready to visit our area again, please give one of our reservationists a call. They are always more than happy to help our guests find the perfect cabin...whether you're looking for that great mountain view or something a little more private. Thank you again for your review and thank you for choosing Cabins USA!

84 of 90 Guest Review

Guest Rating: 10
Paul G.Akron, OH
Stayed on 04/08/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
I recently booked a stay with USA CABINS, and I stayed at A cabin entitled Enchanted Moments. Upon arrival my fiancé and I were greeted at the office and directed to our cabin. Which was conveniently located within 10 mins from all the attractions a family or couple could ever wish for, yet secluded enough to give you the feeling that your deep in the country. We planned our wedding / Honeymoon around our stay . And I must say for us there couldn't have been a more pleasant experience. My wife and I would both recommend USA CABINS for any and all vacation stays.. Paul & Missi Good !!!!!

85 of 90 Guest Review

Guest Rating: 7.9
Amanda S.Mars Hill, NC
Stayed on 03/06/2015
Ratings:
Booking: 10
Staff: 8
Cleanliness: 7
Check In: 4
Value: 5
Comfort: 10
Check Out: 10
Amenities: 10
Location: 8
Would Recommend Company: 7
Would Recommend Property: 8

86 of 90 Guest Review

Guest Rating: 8.6
Brandi B.Waynesboro, PA
Stayed on 01/29/2015
Ratings:
Booking: 10
Staff: 10
Cleanliness: 8
Check In: 10
Value: 8
Comfort: 8
Check Out: 10
Amenities: 5
Location: 8
Would Recommend Company: 10
Would Recommend Property: 8
Guest Comments:
Everything was great, except the bed, it was very uncomfortable. But We will be staying again sometime trying out other cabins. Thanks!
Company Response:
Thank you for choosing Cabins USA. We are glad that you enjoyed your stay with us at Enchanted Moment. We appreciate your feedback on your stay, and we look forward to hearing from you soon. Don't forget to call and ask about our return guest discount.

87 of 90 Guest Review

Guest Rating: 10
James T.Frankville, ALABAMA
Stayed on 07/10/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
My wife and I enjoyed our stay very much. It was just the two of us that stayed for a long weekend, stress reliever. We will be staying here again. Thank you so much Cabins USA.

88 of 90 Guest Review

Guest Rating: 10
Jenny V.Columbus, IN
Stayed on 07/17/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10

89 of 90 Guest Review

Guest Rating: 10
Erica A.Terre Haute, IN
Stayed on 06/29/2014
Ratings:
Booking: 10
Staff: 10
Cleanliness: 10
Check In: 10
Value: 10
Comfort: 10
Check Out: 10
Amenities: 10
Location: 10
Would Recommend Company: 10
Would Recommend Property: 10
Guest Comments:
This cabin was perfect for my family and exceeded out expectations! We will definitely be back!

90 of 90 Guest Review

Guest Rating: 7.6
Howard H.Kingsport, TENNESSEE
Stayed on 06/01/2014
Ratings:
Booking: 8
Staff: 8
Cleanliness: 8
Check In: 8
Value: 8
Comfort: 8
Check Out: 8
Amenities: 6
Location: 6
Would Recommend Company: 8
Would Recommend Property: 8

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2140 Parkway
Pigeon Forge, TN  37863
(865) 429-4121

VLS #157
Pigeon Forge Cabins
Guest Reservations
(800) 583-6168
2 Night Minimum

























































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Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.

Creating an Account

Creating a guest account is as simple as submitting your email and creating a password. Keep in mind the email used to create your guest account must match the email provided on your reservation.

If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.

When finished, an email will be sent to confirm your email address. Follow the steps in the email to complete the creation of your account.

Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance.

Managing Your Account

Once your account is created, you can start managing your reservations. Your guest reservations will show as follows:

Click on the view button to get more details about each reservation. Within the reservation, you'll be able to do three things, which are:

Submit a Trouble Ticket

Click the report issue button for maintenance needs or other concerns during your stay. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable.

Submit Cancellation Request

This must be done before check-in and per our policies. Within the request, provide a reason for cancellation and click submit. After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled.

Make a Payment

For future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.

Additional Information

If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to reservations@cabinsusa.com to request an invitation to complete the process.

After you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following:

Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday.

Contact Us

Didn't find the information you needed? Contact Us for further assistance with your reservation or guest account.

Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!

Warm regards,

Cabins USA

Interested in receiving our newsletter? Simply provide your full name and email address in these fields to begin receiving information. By doing so, you can learn about special promotions and events in the Smoky Mountains!

We respect our customer's privacy and feel it is disrespectful to bombard anyone with emails. We treat all information that customers share with us as private and confidential. Cabins USA never shares this information with third party sites.

Arrival Date: Mandatory, select or enter date you will arrive (MM/DD/YYYY)

Nights: Mandatory, select or enter the number of Nights you will be staying with us

Promotional Code: Must enter a valid code

Optional Search Items: (Amenties, Cities, etc)
Below are several boxes in which you can either select from a drop down list or click on a check box to the left of an item to select.

Changing the contents of any drop down list or selecting/deselecting a check box will broaden or narrow the number of properties displayed by your search. You don't have to wait until the search completes to select/deselect items for your perfect search.

You must hit the SEARCH button to start your first search. It is unnecessary to hit the SEARCH button after doing your first search, unless you changed to another web page, changed the Arrival Date or number of Nights.

Add to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favorites for consideration. The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. When ready, click on the Favorites tab to view a list of your selected Favorites.

Remove from Favorites: You may de-select (remove) properties from your Favorites you no longer wish to consider by either clicking on the minus icon to the right or by clicking on the "- Favorites" displayed on property list pages and each property details page for properties listed in your Favorites.

Compare Favorites: Click in the check boxes to the left of the property name, in your Favorites, you wish to compare. No more than 3 boxes may be selected at one time. When ready, hit the Compare button for a comparison of the 3 selected properties.

Follow the above "Remove from Favorites" instructions to remove a property from the comparison and your Favorites.

To add another property from your Favorites list for comparison, click the check box to the left of the property name in your Favorites and hit the Compare button.

Repeat the above steps to find your ultimate vacation accommodations. Need assistance or have questions, please give us a call so we may better serve you!

View List: Displays a full list of all your Favorites with some details.

Remove All: Clears all properties from your Favorites so you may start over.